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Warranty
Our products are covered by a transferable limited warranty. Common questions about our warranty terms.
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Warranty CoverageOur products are covered by a transferable limited warranty and a solid service and support network should you need it.
What does EcoSmart Fire's warranty actually cover?EcoSmart Fire provides a two-year warranty on stainless steel parts and one-year for other materials.
What happens if my order is damaged?If a product is damaged upon arrival, contact Customer Support within 7 days.
How do I submit a warranty claim?Learn the process of submitting a warranty claim.