Warranty & Claims
Our products are covered by a transferable limited warranty. Common questions about our warranty terms.
4 articles
What does EcoSmart Fire's warranty actually cover?EcoSmart Fire provides a two-year warranty on stainless steel parts and one-year for other materials.
What happens if my order is damaged?If a product is damaged upon arrival, contact Customer Support within 7 days.
How do I submit a warranty claim?Learn the process of submitting a warranty claim.
What happens after you submit a warranty claim?Once you've submitted your warranty claim, here's exactly what to expect at each stage.